Shipping Policy

Address Accuracy and Delivery Problems

Accurate address information is the customer's responsibility, although support@puracygentle.shop will try to help before fulfillment. Report a lost, damaged, wrong, or incomplete shipment through support@puracygentle.shop or 512-743-7642. puracy applies this rule to the relevant orders and requests. This wording is designed to make the relevant customer process easier to understand.

Handling and Carrier Time

For customers of puracy, order processing normally requires 1–2 business days. After dispatch, estimated carrier transit is 4–6 business days, excluding disruptions outside the merchant's reasonable control. This explanation is included so the customer process is clear before an order is placed.

How Tracking Is Provided

Under the customer terms maintained by puracy, customers receive tracking information once the order ships, including the carrier tracking number needed to follow delivery progress. This wording is designed to make the relevant customer process easier to understand.

U.S. Delivery Area

puracy applies this customer standard: We serve U.S. delivery addresses only. Free standard shipping applies to every United States order, and destinations outside the country are excluded. It is stated here to give customers a clear understanding of how this part of the service works.

Business Contact Record

• Brand: puracy
• Email: support@puracygentle.shop
• Phone: 512-743-7642
• Company and default return address: 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States