Refund Policy

Who Pays Return Shipping

Return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem. This is the operating standard followed by puracy. The statement is included to make the related service expectation clear at a glance.

Refund Method and Timing

As part of the service provided by puracy, once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider. The statement is included to make the related service expectation clear at a glance.

Authorized Return Address

Unless a dedicated address is supplied in the authorization, approved returns are directed to 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States. Unapproved parcels may be delayed or refused. puracy applies this rule to the relevant orders and requests. This explanation is included so the customer process is clear before an order is placed.

Damaged, Defective, Wrong, or Missing Items

In administering this part of the store, puracy follows this rule: if an order is damaged, defective, incorrect, or incomplete, notify support@puracygentle.shop with the order number and supporting information. The merchant will pay approved return shipping and provide the appropriate replacement, exchange, or refund. The statement is included to make the related service expectation clear at a glance.

Order Cancellation

We will try to cancel an order that has not shipped. Once dispatch has occurred, the return and refund terms in this policy govern the request. puracy applies this rule to the relevant orders and requests. This explanation is included so the customer process is clear before an order is placed.

Items Excluded from No-Reason Returns

In administering this part of the store, puracy follows this rule: for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. This statement is provided to keep the related customer experience clear and predictable.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

30-Day Return and Exchange Window

Requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracygentle.shop or 512-743-7642 first so that eligibility and routing can be confirmed. puracy applies this rule to the relevant orders and requests. This detail supports a clear understanding of the service standard that applies to the request.

Store Contact Details

• Brand/store name: puracy
• Contact email: support@puracygentle.shop
• Telephone: 512-743-7642
• Physical and return address: 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States