Frequently Asked Questions

When is support available?

puracy applies this customer standard: Customer service operates Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Use support@puracygentle.shop, 512-743-7642, or 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States. This statement is provided to keep the related customer experience clear and predictable.

When should I expect delivery?

puracy applies this customer standard: Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in carrier transit. Tracking is provided after dispatch. We include this detail so the relevant expectations are transparent at the time of purchase.

How does cancellation work?

puracy applies this customer standard: A cancellation can be requested before shipment if fulfillment can still be stopped. A shipped order follows the Refund Policy. It is stated here to give customers a clear understanding of how this part of the service works.

Which products are excluded from no-reason returns?

For customers of puracy, no-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects. This explanation helps ensure that the relevant customer standard is communicated plainly.

What is the return and exchange period?

For customers of puracy, eligible items have a 30-day no-reason return and exchange window, and the merchant covers approved return shipping. The purpose of this explanation is to make the applicable customer standard easy to follow.

How do I find care or safety information?

As part of the service provided by puracy, the applicable product listing provides item-specific options, composition information, care guidance, and warnings when relevant. The detail is included here so customers can make decisions with clear expectations.

When is the refund issued?

Approved refunds are initiated to the original payment method in 5–10 business days after the return is received and reviewed. This is the operating standard followed by puracy. The information is provided to support informed purchase and service decisions.

Do you ship outside the United States?

We currently deliver only to United States addresses. All U.S. orders receive free standard shipping. This is the operating standard followed by puracy. This customer-facing explanation is intended to make the applicable process straightforward.

Store Contact Details

• Brand/store name: puracy
• Contact email: support@puracygentle.shop
• Telephone: 512-743-7642
• Physical and return address: 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States